Required skills

Required skills for this unit are

ability to prepare information in alternative formats and to provide access to consultations for diverse groups through interpreters etc

ability to respond to change and contribute to workplace responsibilities such as current work site environmental and sustainability frameworks or management systems

communication skills to

consult with the community including provision of information about legislation

enable clear and direct communication using questioning to identify and confirm requirements share information listen and understand

read and interpret

regulations

legislation

other relevant documentation

use and interpret nonverbal communication

use language and concepts appropriate to cultural differences

written skills to

record and report results of interaction with the community

prepare information

innovation skills to identify and implement appropriate and diverse strategies for interacting with diverse communities

organisational and time management skills to prepare information for meetings and to arrange and conduct meetings to timelines

problem solving skills to review feedback and select appropriate suggestions for improvement for inclusion in report

technological skills to

complete documentation including information materials and reports

enable information gathering and analysis

Required knowledge

Required knowledge for this unit is

effects and psychological theories relevant to working with clients in a regulated environment such as

social stratification

social change

technological change

local factors affecting communities and individuals

relevant federal state or territory legislation and local government policy and procedures

research methods

strategies for consultation

urbanisation

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed in the workplace or a close simulation of the workplace environment provided that simulated or projectbased assessment techniques fully replicate construction workplace conditions materials activities responsibilities and procedures

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the ability to

comply with OHS regulations applicable to workplace operations

apply organisational management policies and procedures including quality assurance requirements where applicable

perform a management role in the identification and implementation of at least one client negotiation and consultation process or equivalent

provide reports to appropriate bodyindividual as determined by the project brief

Context of and specific resources for assessment

This competency is to be assessed using standard and authorised work practices safety requirements and environmental constraints

Assessment of essential underpinning knowledge will usually be conducted in an offsite context

Assessment is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include

an induction procedure and requirement

realistic tasks or simulated tasks covering the mandatory task requirements

relevant specifications and work instructions

tools and equipment appropriate to applying safe work practices

support materials appropriate to activity

workplace instructions relating to safe work practices and addressing hazards and emergencies

material safety data sheets

research resources including industry related systems information

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Construction Plumbing and Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Validity and sufficiency of evidence requires that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision on competency only taken at the point when the assessor has complete confidence in the persons demonstrated ability and applied knowledge

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Supplementary evidence of competency may be obtained from relevant authenticated documentation from third parties such as existing supervisors team leaders or specialist training staff

Interested and affected individuals and parties include:

Interaction strategies include:

Relevant information and social theory include:

Demographics include:

Appropriate to the needs of the parties involved involves:

Presentation of information includes:

An appropriate way includes: